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SHIPPING & RETURNS

Shipping Policy

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After your order is placed, your item(s) will be shipped within 3 working days. As a small business handcrafting each item, this time is needed to create each product to the highest quality and includes bottling, labelling, packaging and shipping. If you require your product to be dispatched sooner than this, please make a note in the 'Notes' section and we will endeavour to accomodate this. Once shipped, you will receive a shipping confirmation email with a Royal Mail link to track your package. For further delivery updates, please contact us via email or phone.

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You can opt for either Standard 2nd Class UK Delivery or Next Day delivery for £3.75 or £4.50 respectively at Checkout. These timeframes relate to once your order has been posted and are fulfilled by Royal Mail.

 

Alternatively, you can collect if you live locally or are passing through Beckenham, it is beautiful so why not?! Just select this option at Checkout and we will be in touch.

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FREE standard UK delivery (Royal Mail 2nd Class) will be automatically applied to all orders over £50. Please note that, if using a discount code, your basket contents must amount to £50 in value after this has been applied to qualify for free UK delivery.​​


Return & Exchange Policy

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Please note that this is a natural product so colours and scents may vary slightly between batches.

 

We hope that you will love your products when they arrive but if anything isn't right we are happy to help. Contact us on crownofnatureuk@gmail.com within 14 days and we'll get back to you as soon as possible.

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Due to the nature of the product, we sadly cannot offer returns or exchanges if the item has been used. If the item arrives damaged in transit, please take a picture of the affected item and batch number and contact us as soon as possible. We will replace or refund products damaged during delivery if we are contacted within 7 days of delivery and preferably with a picture of the affected item. 


If you are unhappy with your item, you may return your unused product(s) for a full refund (including any additional postage costs) within 14 days of delivery. Please contact us for further details.

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